Move On Support

Welcome to Move On Support

Move On is designed to help you take the next step after a difficult breakup or relationship experience through daily encouragement, thoughtful quotes, recovery-focused content, questions, exercises, and reminders.

If you're having trouble with the app, your account, notifications, or your Move On Pro subscription, you'll find helpful information on this page.

Getting Started

How do I use Move On?

Download and open the Move On app and follow the onboarding instructions.

After signing in, you can explore the available content, recovery-focused features, questions, exercises, reminders, and other features available in the app.

Some features may require an active Move On Pro subscription.

Do I need an account?

Yes. An account allows Move On to securely provide your personalized app experience and account-related features.

Account & Login Help

I can't sign in

If you're having trouble signing in, try the following:

1. Make sure you have a stable internet connection.
2. Make sure you're using the same sign-in method you originally used.
3. Close and reopen the Move On app.
4. Make sure you are using the latest version of Move On.
5. Try signing in again.

If the problem continues, please contact our support team.

I can't access my account

If you cannot access your account, contact support using the email address below.

Include the email address associated with your Move On account and a description of the problem.

Move On Pro & Subscriptions

What is Move On Pro?

Move On Pro provides access to additional premium features and content through an optional subscription.

The basic Move On experience may remain available without a subscription, depending on the features currently offered in the app.

How do I manage my subscription?

Subscriptions purchased through the Apple App Store are managed through your Apple account.

On your iPhone or iPad, you can generally manage your subscriptions through:

Select Move On to view or manage your subscription.

How do I cancel my subscription?

If you subscribed through the Apple App Store, you can cancel your subscription through your Apple account's subscription settings.

Deleting the Move On app does not automatically cancel an active subscription.

I was charged but don't have Pro access

First, make sure you are signed in to the same Move On account you used when making the purchase.

Then open the subscription or premium section in Move On and use the Restore Purchases option if available.

If you still cannot access your subscription, contact support and provide the email address associated with your Move On account and details about the issue.

Restore Purchases

If you previously purchased Move On Pro but your premium access is not showing, try these steps:

1. Open Move On.
2. Sign in to your Move On account.
3. Open the Move On Pro or subscription section.
4. Select Restore Purchases, if available.
5. Make sure you are signed in to the Apple account that originally made the purchase.

If your purchase still cannot be restored, please contact support.

Notifications & Reminders

I'm not receiving notifications

If you enabled reminders but aren't receiving notifications, check the following:

1. Open your iPhone Settings.
2. Go to Notifications.
3. Select Move On.
4. Make sure Allow Notifications is enabled.
5. Check that your notification preferences in Move On are enabled.
6. Make sure your device has an internet connection.

If notifications still don't arrive, restart your device and try again.

App Performance & Troubleshooting

The app is slow or not responding

Try the following:

1. Make sure you have the latest version of Move On.
2. Check your internet connection.
3. Completely close and reopen the app.
4. Restart your device.
5. Make sure your device has sufficient available storage.

If the problem continues, contact support and tell us which screen or action is causing the problem.

The app crashed

If Move On crashes:

1. Reopen the app.
2. Check whether an app update is available.
3. Restart your device.
4. Try the same action again.

When contacting support, please tell us what you were doing immediately before the crash.

Ads

Move On may display advertisements to users who are not subscribed to Move On Pro.

Move On Pro subscribers may have access to an ad-free experience according to the subscription features currently offered in the app.

If you believe advertisements are appearing incorrectly on your account, please contact support.

Privacy & Your Information

We take your privacy seriously.

Please review our Privacy Policy for information about how information is collected, used, stored, and protected.

Please do not send passwords, payment card information, or other sensitive personal information when contacting support.

Feedback & Suggestions

We'd love to hear your feedback.

If you have a suggestion that could make Move On more useful, easier to use, or more helpful, you can contact us through:

ptechagency@gmail.com

Your feedback helps us improve the app and create a better experience for our users.

Important Notice